Frequently Asked Questions

Here's a list of questions we often (read: more than once) receive, so please be sure to check them out before writing to one of our support e-mail addresses. Also note that there's a feedback forum on uservoice for feature requests.

Please note that we enhance this list from time to time (as we don't invent questions just to have a lot of them answered), so have a look at the questions and answers before each mail you write to our support e-mail addresses.

Adding new artists

Q: I'd like to add a setlist of an artist who isn't in the existing list, how can I do that?

A: Short version: follow the instructions on the Import Artist Page. Long version: In order to keep our database clean we strongly rely on the musicbrainz.org database. Each artist that got accepted by the musicbrainz community will eventually get to our database as well. So if you'd like to add an artist to our database, head over to musicbrainz and add the artist there. Note that it might take several days until the artist gets to the setlist.fm database... but most of the time it should be imported straight away if you use the form on the aforementioned page. We know that's a bit tedious, but it's in the interests of all users to have a clean database, or would you like to see setlists for NIN, N.I.N. and Nine Inch Nails as three separate bands?

Lesser known bands

Q: There's a great local band I've seen last weekend, they don't have any record deal or album but just rock the house. Can I add setlists for such 'lesser known' bands as well?

A: Certainly! Just be sure to add them on musicbrainz.org (see first question) to appear in our database.

Duplicate and erronous setlists

Q: There are two setlists from the same event in your database! How can I get rid of the wrong one?

A: If there are two setlists of the same event, or a setlist of an event that never happened (such as Elvis Presley playing in Atlantis on the 32nd of December), please report it to a moderator (see the list below).

Festivals and support acts

Q: How about festivals and support acts? Is there a way to group different concerts together?

A: We'll take care about that. Just be sure that the venues match and that the dates are right - then you'll see the festival's concerts neatly grouped together on the setlist page.

Friends

Q: Some users have friends on their userpage, how can I "friend" someone?

A: The list of friends are the users' facebook friends. Just connect your setlist.fm account with your facebook account and all of your friends who did the same will appear on your userpage. If no friends appear, be sure to tell them about setlist.fm and to connect their accounts ;-).

Attended concerts and personal statistics

Q: I've seen those nifty statistics of other users. How do I get mine?

A: After logging in to your account, you have two options: You can either import your past events from Last.fm (see "Importing attended concerts from other sites" below for instructions) or add concerts one-by-one by clicking "I attended this concert." below the setlist of every concert you've attended.

Importing attended concerts from other sites

Q: I've a full listing of my attended concerts on another site. Do I really have to create that list again?

A: If you're talking about Last.fm, you're lucky. Make sure you've added your Last.fm account on your settings page and go to your concert statistics page. There, just click "Import past events from your last.fm account." and all your past events should appear. If your concerts are on a different page than Last.fm, please go to our feedback forum on uservoice and suggest an import function for your site.

What's that "lack of city and country"?

Q: Every now and then I see a hint above a venue, saying that the city and the country is missing. What's that all about?

A: In order to keep the database clean and to provide you maximum data quality, each venue gets assigned to a city (which in turn gets assigned to a country). Some venues of some events however (especially those that get imported from last.fm) can't be assigned to a known city. This may happen due to misspellings or a bad format (e.g. using a ';' instead of a ','). What you can do to help is the following (for every setlist of the venue):

Delete the content of the venue textfield
Type in the first letters of the venue
If something satisfying shows up in the list that shows up, click it and you're done
If nothing shows up, click Venue missing and follow the steps on the page
Go to 2 and the new venue should show up

Facebook connect

Q: I hit the facebook connect button and ended up having two accounts, one looking quite strange like fb:1234567890 and one groovy name I registered earlier. How can I merge them to one?

A: Logged with your facebook account (something like fb:1234567890's setlist.fm should be at the top right of your screen), you just have to go to your facebook settings page and enter username and password of the other one (your groovy name) and hit submit. That's it.