Here's a list of questions we often (read: more than once) receive, so please be sure to check them out before writing to one of our support e-mail addresses. Also note that there's a Support Forum where you'll find help and a feedback forum on uservoice for feature requests.
Please note that we enhance this list from time to time (as we don't invent questions just to have a lot of them answered), so have a look at the questions and answers before each mail you write to our support e-mail addresses.
Q: Is setlist.fm a free service or do I have to pay for it?
A: All of setlist.fm's features are free for you to use. If there are ever features that aren't free to use, we promise not to charge you anything without getting your explicit agreement first.
Q: I was at a concert, how do I add the setlist?
A: First check if the setlist is missing using the searchbox. If it is, then:
Q: A setlist is missing! How dare you?
Q: The setlist is incorrect and/or the venue or date is wrong. What can I do?
A: If you're sure there's an error in a setlist, just go ahead and edit it yourself. Be sure to add a source for your edit though. An online source or a link to a ticket stub should be enough in most cases.
Q: A user edited my setlist! Is this even allowed?
A: setlist.fm is a collaborative community effort. That means that anybody is free to edit setlists if they are missing, incomplete or wrong.
Q: My song names/tour name always get "auto corrected" whenever I change a song. I'm 100% sure my changes are correct. What can I do?
A: If you're really sure that the auto correction is incorrect, then there's an option in your user settings that allows you to display an enable/disable auto correction checkbox on the edit form.
Q: Why do you want to know my current location and what happens to it once I give it to you?
A: We use your current location to give you results relevant to where you are. Thus search results might prefer venues and setlists near you to others. We don't store your location, we just use it while you're surfing on setlist.fm.
Q: There are two setlists from the same event in your database! How can I get rid of the wrong one?
A: If there are two setlists of the same event, or a setlist of an event that never happened (such as Elvis Presley playing in Atlantis on the 32nd of December), please post it to the forum.
Q: I'd like to add a setlist of an artist who isn't in the existing list, how can I do that?
A: Short version: Follow the instructions on the Import Artist Page. Long version: In order to keep our database clean we strongly rely on the musicbrainz.org database. Each artist that got accepted by the musicbrainz community will eventually get to our database as well. So if you'd like to add an artist to our database, head over to musicbrainz and add the artist there. Note that it might take several days until the artist gets to the setlist.fm database... but most of the time it should be imported straight away if you use the form on the aforementioned page. We know that's a bit tedious, but it's in the interests of all users to have a clean database, or would you like to see setlists for NIN, N.I.N. and Nine Inch Nails as three separate bands?
Q: The artist is on musicbrainz.org, but I can't add them to setlist.fm, why?
A: There can be several reasons why an artist couldn't be imported, starting with the most common:
Q: There's a great local band I've seen last weekend, they don't have any record deal or album but just rock the house. Can I add setlists for such 'lesser known' bands as well?
A: Certainly! Just be sure to add them on musicbrainz.org (see first question) in order to appear in our database.
Q: The festival count is incorrect! I'm sure there are some festivals missing. What can I do?
Q: How can I add myself to the list of festival attendees?
A: Go to the setlists of the concerts you attended at the festival and add yourself there by clicking I was there. Note that you have to be logged in for that.
Q: There's a typo in the festival name, the dates are incorrect or the venues aren't correct! Should I just create a new festival and leave the wrong one?
A: No! For the sake of rock and roll, no! Please post it to the Forum and everything will be wicked again.
Q: I'm really having difficulties adding festivals, what can I do?
Q: How about support acts? Is there a way to group different concerts together?
A: We'll take care of that. Just be sure that the venues match and that the dates are right - then you'll see the concerts neatly grouped together on the setlist page.
Q: Some users have friends on their user profile, how can I "friend" someone?
A: The list of friends are the users' Facebook friends. Just connect your setlist.fm account with your facebook account and all of your friends who did the same will appear on your userpage. If no friends appear, be sure to tell them about setlist.fm and to connect their accounts ;-).
Q: I've seen those nifty statistics of other users. How do I get mine?
A: After logging in to your account, you have two options: You can either import your past events from Last.fm (see "Importing attended concerts from other sites" below for instructions) or add concerts one-by-one by clicking "I attended this concert." below the setlist of every concert you've attended.
Q: I remember setlist.fm could be used to import events from last.fm, what happened to this feature?
A: Unfortunately this feature is no longer available as last.fm removed this feature from their public API. Sorry.
Q: The song "[insert songname here]" isn't on the album "[insert album name here]"! Why can't you display the correct album?
A: Matching albums is done automatically as first step, but there's obviously room for errors. Thus data can be incomplete or wrong. So if you're sure you found a wrongly assigned album, please post it to this forum thread.
Q: I submitted a new topic/entry to the forum and it never appears in the list. I'm sure that there's no error message and everything seems fine. Are you putting me on or what?
A: Sorry for that, please contact us immediately.
Q: How can I change my profile image? There's no upload button ...
Q: Some users have badges next to their names. Why?
A: Users with badges next to their names have special powers, currently there are three different types of badges:
Q: I think I don't need my account anymore, how can I delete it?
A: Although the setlist.fm team generally considers this a bad decision, there's a section on your settings page where you can do your dirty deed. No seriously, before you cancel your account, you can always tell us what's wrong and we'll try to sort it out without having to cancel your account.
Q: I have a question I couldn't find on this page, bad luck or what?