Here's a list of questions we often (read: more than once) receive, so please be sure to check them out before writing to one of our support e-mail addresses. Also note that there's a Support Forum where you'll find help and a feedback forum on uservoice for feature requests.

Please note that we enhance this list from time to time (as we don't invent questions just to have a lot of them answered), so have a look at the questions and answers before each mail you write to our support e-mail addresses.

General

Q: Is setlist.fm a free service or do I have to pay for it?

A: All of setlist.fm's features are free for you to use. If there are ever features that aren't free to use, we promise not to charge you anything without getting your explicit agreement first.

Editing setlists

Q: A user edited my setlist! Is this even allowed?

A:  setlist.fm is a collaborative community effort. That means that anybody is free to edit setlists if they are missing, incomplete or wrong.

Q: My song names always get "auto corrected" whenever I change a song. I'm 100% sure my changes are correct. What can I do?

A: If you're really sure that the auto correction is incorrect, then there's an option in your user settings that allows you to display a enable/disable auto correction checkbox on the edit form.

Connecting with other services

Q: What's the benefit of connecting one of my other accounts (Twitter, Facebook, Google and the likes) with my setlist.fm account?

A: The main benefit is that you don't need to worry about usernames and passwords anymore. Once connected, you will be able to sign into your setlist.fm account with the credentials of your Facebook, Twitter etc. account. Connecting will also make it easier for you to share things. 'Is it secure?' you might ask? See the next question.

Q: Is there a security risk when connecting my accounts with setlist.fm? Like giving you my precious passwords?

A: No need to worry, setlist.fm will never see any of your passwords from the connected websites. It'll never even come near to our servers.

Adding new artists

Q: I'd like to add a setlist of an artist who isn't in the existing list, how can I do that?

A: Short version: follow the instructions on the Import Artist Page. Long version: In order to keep our database clean we strongly rely on the musicbrainz.org database. Each artist that got accepted by the musicbrainz community will eventually get to our database as well. So if you'd like to add an artist to our database, head over to musicbrainz and add the artist there. Note that it might take several days until the artist gets to the setlist.fm database... but most of the time it should be imported straight away if you use the form on the aforementioned page. We know that's a bit tedious, but it's in the interests of all users to have a clean database, or would you like to see setlists for NIN, N.I.N. and Nine Inch Nails as three separate bands?

Lesser known bands

Q: There's a great local band I've seen last weekend, they don't have any record deal or album but just rock the house. Can I add setlists for such 'lesser known' bands as well?

A: Certainly! Just be sure to add them on musicbrainz.org (see first question) to appear in our database.

Duplicate and erronous setlists

Q: There are two setlists from the same event in your database! How can I get rid of the wrong one?

A: If there are two setlists of the same event, or a setlist of an event that never happened (such as Elvis Presley playing in Atlantis on the 32nd of December), please report it to a moderator (see the list below).

Festivals

Q: The festival count is incorrect! I'm sure there are some festivals missing. What can I do?

A: Yes, there could be some festivals missing. If you care to help, either learn how to add festivals or post it to the forum.

Q: How can I add myself to the list of festival attendees?

A: Go to the setlists of the concerts you attended at the festival and add yourself there by clicking I was there. Note that you have to be logged in for that.

Q: There's a typo in the festival name, the dates are incorrect or the venues aren't correct! Should I just create a new festival and leave the wrong one?

A: No! For the sake of rock and roll, no! Please post it to the Forum and everything will be wicked again.

Q: I'm really having difficulties adding festivals, what can I do?

A: Have a look at the festival guidelines first. If you're still stuck, then post it to the forum.

Support acts

Q: How about support acts? Is there a way to group different concerts together?

A: We'll take care about that. Just be sure that the venues match and that the dates are right - then you'll see the concerts neatly grouped together on the setlist page.

Friends

Q: Some users have friends on their userpage, how can I "friend" someone?

A: The list of friends are the users' facebook friends. Just connect your setlist.fm account with your facebook account and all of your friends who did the same will appear on your userpage. If no friends appear, be sure to tell them about setlist.fm and to connect their accounts ;-).

Attended concerts and personal statistics

Q: I've seen those nifty statistics of other users. How do I get mine?

A: After logging in to your account, you have two options: You can either import your past events from Last.fm (see "Importing attended concerts from other sites" below for instructions) or add concerts one-by-one by clicking "I attended this concert." below the setlist of every concert you've attended.

Importing attended concerts from other sites

Q: I've a full listing of my attended concerts on another site. Do I really have to create that list again?

A: If you're talking about Last.fm, you're lucky. Make sure you've added your Last.fm account on your settings page and go to your concert statistics page. There, just click "Import past events from your last.fm account." and all your past events should appear. If your concerts are on a different page than Last.fm, please go to our feedback forum on uservoice and suggest an import function for your site.

What's that "lack of city and country"?

Q: Every now and then I see a hint above a venue, saying that the city and the country is missing. What's that all about?

A: In order to keep the database clean and to provide you maximum data quality, each venue gets assigned to a city (which in turn gets assigned to a country). Some venues of some events however (especially those that get imported from last.fm) can't be assigned to a known city. This may happen due to misspellings or a bad format (e.g. using a ';' instead of a ','). What you can do to help is the following (for every setlist of the venue):

1. Delete the content of the venue textfield
2. Type in the first letters of the venue
3. If something satisfying shows up in the list that shows up, click it and you're done
4. If nothing shows up, click Venue missing and follow the steps on the page
5. Go to 2 and the new venue should show up

Albums

Q: The song "[insert songname here]" isn't on the album "[insert album name here]"! Why can't you display the correct album?

A: As you can imagine, matching songs to albums with over 15,000 artists and well over 2,000,000 different songs isn't particularly easy. It's done automatically so there's room for errors. Thus data can be incomplete or wrong. But the automatic matching should improve over the weeks and we're already thinking about new ways of matching (e.g. with user involvement).

Q: All of my favourite artist's songs seem to be on the album Unknown album - why?

A: It'll take some weeks until all artists have their albums matched.

Strange username

Q: I hit the facebook connect button a while ago, now it seems like I'm stuck with a strange username like fb:1234567890. How can I change it?

A: Go to your settings page and change it there.

Profile Image

Q: How can I change my profile image? There's no upload button ...

A: Either connect your setlist.fm account to your Facebook account on your settings page or head over to Gravatar.com and add a pic there. Just be sure that the email addresses match.

Badges

Q: Some users have badges next to their names. Why?

A: Users with badges next to their names have special powers, currently there are three different types of badges:

• Red badge: Admins – They know what's under the hood. Responsible for bugs, errors but also for new features.
• Blue badge: Moderators – Experts. They know everything about setlist.fm, so their decisions are not made by random but are based on knowledge and experience. Furthermore they have special powers for setlists, songs and artists.
• Purple badge: Roadies – Experts in their niche. They're mostly taking care of their favourite artists and venues, but also possess special rights for advanced features.

Cancel Account

Q: I think I don't need my account anymore, how can I delete it?

A: Although the setlist.fm team generally considers this a bad decision, there's a section on your settings page where you can do your dirty deed. No seriously, before you cancel your account, you can always tell us what's wrong and we'll try to sort it out without having to cancel your account.

More questions?

Q: I have a question I couldn't find on this page, bad luck or what?

A: Nope, first check out the forum, then have a look at the guidelines ... and in the last resort email us either in English or German ... or Spanish or French (but expect an English answer then ;-)) at help [at] setlist [dot] fm