Frequently Asked Questions

Here's a list of questions we often (read: more than once) receive, so please be sure to check them out before writing to one of our support e-mail addresses. Also note that there's a Support Forum where you'll find help and a feedback forum on uservoice for feature requests.

Please note that we enhance this list from time to time (as we don't invent questions just to have a lot of them answered), so have a look at the questions and answers before each mail you write to our support e-mail addresses.


Q: Is a free service or do I have to pay for it?

A: All of's features are free for you to use. If there are ever features that aren't free to use, we promise not to charge you anything without getting your explicit agreement first.

Report a problem

Q: There's a missing setlist or an error in a setlist! Is it ok to post to the forum or to send an e-mail to your contact addresses?

A: Please don't do that, you can add or edit the setlist yourself. Check Editing setlists on this page for more information.

Q: The artist (or venue or date or tour) is incorrect, can you fix it for me?

A: Same story as above, please edit it yourself.

Q: There's a duplicate setlist, how can it be removed?

A: To report a duplicate setlist e.g. a setlist that was created for a wrong date and now there's already one present for the correct date, please use the "Report setlist" link below the bottom-right edge of the setlist (be sure to be signed in).

Q: There's a fake/spam setlist, how can it be removed?

A To report a fake or spam setlist (or a setlist for a canceled concert), please use the "Report setlist" link below the bottom-right edge of the setlist (be sure to be signed in).

Q: A song that needs correction is in a lot of setlists. Is there a way around editing each setlist separately?

A: Yes, you can report the song for review. Just click on the song on the setlist and use the report "Duplicate Song" link right below the facts table (be sure to be signed in). You'll have to paste the full URL of the correct song in the next step of the report.

Q: A song is assigned to a wrong album (or to no album at all), can this be fixed?

A: Yes, please click on the song on the setlist and use the report "Wrong album assigned" link right below the facts table (be sure to be signed in).

Q: There's a duplicate venue, how can I report it?

A: First, please be sure that it's not a former/future name of a venue. We're keeping them apart for now, check the venue guidelines for details. If it's really a duplicate venue, then please use the link on the venue page (click the venue link on the setlist) that says "Duplicate venue" - be sure to be signed in to see it.

Q: There's a typo in a festival name, the dates are wrong or the festival should be deleted! Can this be done?

A: Yes, please use the "Report Festival" link on the festival page to report. If your issue can't be solved by reporting it using the link, then please post it to the Problems With Festivals topic. Please don't create new topics for festival problems, they really do mess up the forum.

Q: There's a problem that can't be reported using one of the links above, what can I do?

A: Check one of the topics with a light bulb in the Website Support Forum. In 99 out of 100 cases there's an existing topic that fits your needs. If there isn't, then please start a new topic, also in the Website Support Forum.


Adding setlists

Q: I was at a concert, how do I add a new setlist?

A: First check if the setlist is missing using the searchbox. If it is missing, then this is how you can create a setlist:

  1. Get yourself a free account
  2. Have a look at the Guidelines and the Tutorial
  3. Click Add setlist on any page
  4. Add the setlist

Editing setlists

Q: A setlist is missing! How dare you?

A: If you know of a concert that isn't listed on but should be, just go ahead and add it yourself (but be sure to check the Guidelines and the Tutorial first).

Q: The setlist is incorrect and/or the venue or date is wrong. What can I do?

A: If you're sure there's an error in a setlist, just go ahead and edit it yourself. Be sure to add a source for your edit though. An online source or a link to a ticket stub should be enough in most cases.

Q: A user edited my setlist! Is this even allowed?

A: is a collaborative community effort. That means that anybody is free to edit setlists if they are missing, incomplete or wrong.

Q: My song names/tour name always get "auto corrected" whenever I change a song. I'm 100% sure my changes are correct. What can I do?

A: If you're really sure that the auto correction is incorrect, then there's an option in your user settings that allows you to display an enable/disable auto correction checkbox on the edit form.

Q: Why do you want to know my current location and what happens to it once I give it to you?

A: We use your current location to give you results relevant to where you are. Thus search results might prefer venues and setlists near you to others. We don't store your location, we just use it while you're surfing on

Q: There are two setlists from the same event in your database! How can I get rid of the wrong one?

A: If there are two setlists of the same event, or a setlist of an event that never happened (such as Elvis Presley playing in Atlantis on the 32nd of December), please report the problem.

Q: I clicked "new way to edit setlists" and want to change back to the old way of editing, how can I do that?

A: Go to your settings page and scroll down to "Setlist Edit Settings". Change the value in the dropdown choice with the label "Preferred Edit Format" back to one of the options under "Old Editor".
Since we're constantly trying to improve the new way of editing, you could do us a huge favor by telling us why you want to switch back in the New Editor Forum Topic. Thanks!

Sources and edit comments

Q: Why is it required to add sources and/or a comment to each and every setlist I edit?

A: It's important to know where you got your information from to check if it's correct. Different sources can have different information for the same concert, thus it's a lot easier for other users to retrace your edit and check the sources before editing themselves - or asking you for a source. It simply avoids arguments and prevents revert wars. Take a look at the Guidelines for sources for examples of valid sources.

Q: Sure, I get why I need to add sources when I add setlists, but a lot of my edits are about fixing typos or applying other minor stuff that's backed by the guidelines. Why bother adding a comment for something that doesn't need an explanation?

A: Something that seems obvious to you or other experienced users can be pretty confusing for people who have only recently started to edit setlists. If you're applying simple fixes, then adding a link to the section in the guidelines that explains your edit in detail actually helps them a lot.

Q: I'm still not convinced. I'm a trusted user, you know me. All my edits are legitimate. I don't think that I need to add sources or explain my edits. Can you make an exception for me?

A: Sorry, but no. It's just that the same rules apply to everybody and experienced users, roadies, moderators, admins should all lead by example to make it easier for new users. Also it often helps to be able to explain edits years after you did them to people inquiring.

Q: But always writing a comment slows me down considerably. I'm adding whole gigographies and writing a comment each and every time adds up to quite a bit of additional time. Is there a way to speed this up?

A: Yes there is. You don't need to write the same source/comment over and over again. Just use the "new" (as of August 2020, change it in your settings under "Preferred Edit Format") edit form and your most recent sources will always be displayed before submitting. So it's just a single click that takes 2 seconds, but only if you're a slow clicker, which you aren't.

Q: I'm always adding sources and users still tell me to provide valid sources. They should stop harassing me and accept the sources. Can you block them?

A: Nobody's trying to harass you. The likeliest case is that your comments and sources either lack validity or don't add much information. You should focus on explaining why you edited the setlist, not what you did. For example "changed cover artist" isn't a very good comment. It's obvious by having a look at the change. Better try something like "Changed cover artist for 'Gloria' from 'Van Morrison' to 'Them' as it's been first released by 'Them' (, see The Guidelines for cover songs.

Deleting setlists

Q: How can I delete a setlist?

A: Use a one of the report links and one of our skilled moderators will look into it. Don't post it to the forum.
If you are logged in, you can report it by clicking one of the "Report a problem" links on the bottom right below the setlist. Please also take a look at the "Report a problem" section below.

Q: You often mention when it comes to adding data or data quality in general. Is also part of

A: No, isn't part of It's an amazing open data service with a structured open online database for music. The people there do a brilliant job in adding, editing and checking (among other things) artist and release data. uses this checked data for e.g. artists and albums.

Q: I started correcting some entries on to better fit on That's ok, right?

A: No, please don't do this. Please stick to the guidelines at all times. There are a lot of websites depending on musicbrainz's data to be correct. If there's a problem with data from musicbrainz on, please rather post it to the forum.


Adding new artists

Q: I'd like to add a setlist of an artist who isn't in the existing list, how can I do that?

A: Short version: Follow the instructions on the Import Artist Page. Long version: In order to keep our database clean we strongly rely on the database. Each artist that got accepted by the musicbrainz community will eventually get to our database as well. So if you'd like to add an artist to our database, head over to musicbrainz and add the artist there. Note that it might take several days until the artist gets to the database... but most of the time it should be imported straight away if you use the form on the aforementioned page. We know that's a bit tedious, but it's in the interests of all users to have a clean database, or would you like to see setlists for NIN, N.I.N. and Nine Inch Nails as three separate bands?

Q: The artist is on, but I can't add them to, why?

A: There can be several reasons why an artist couldn't be imported, starting with the most common:

  1. The artist is a new addition to musicbrainz: you just have to give it some more time (days) to appear on
  2. The artist doesn't have a primary English alias: This affects artists that have a non-latin name on musicbrainz. In this case an artist can't be imported without a primary English alias. Be sure that the alias looks similar to this example .
  3. The artist is intentionally filtered due to legal or ethical restrictions.

Adding new albums

Q: I'd like to add an album that isn't present in the "assign album" list, how can I do that?

A:  In order to keep our database clean we strongly rely on the database. Each album that got accepted by the musicbrainz community will eventually get to our database as well. So if you'd like to add an album to our database, head over to musicbrainz and add the album there. Note that it might take several days until the album gets to the database. Also be sure to abide by musicbrainz's guidelines at all time!

Lesser known artists and bands

Q: There's a great local band I've seen last weekend, they don't have any record deal or album but just rock the house. Can I add setlists for such 'lesser known' bands as well?

A: Certainly! Just be sure to add them on (see this question: Add a new artists) in order to appear in our database.

Concerts & festivals


Q: The festival count is incorrect! I'm sure there are some festivals missing. What can I do?

A: Yes, there could be some festivals missing. If you care to help, either learn how to add festivals or post it to the forum.

Q: How can I add myself to the list of festival attendees?

A: Go to the setlists of the concerts you attended at the festival and add yourself there by clicking I was there. Note that you have to be logged in for that.

Q: There's a typo in the festival name, the dates are incorrect or the venues aren't correct! Should I just create a new festival and leave the wrong one?

A: No! For the sake of rock and roll, no! Please report the existing festival instead.

Q: I'm really having difficulties adding festivals, what can I do?

A: Have a look at the festival guidelines first. If you're still stuck, then post it to the forum.

Support acts

Q: How about support acts? Is there a way to group different concerts together?

A: We'll take care of that. Just be sure that the venues match and that the dates are right - then you'll see the concerts neatly grouped together on the setlist page.

My account & settings

Attended concerts and personal statistics

Q: I've seen those nifty statistics of other users. How do I get mine?

A: Easy, click the "I Was There" button on any setlist - just be sure to be signed in!

Profile Image

Q: How can I change my profile image? There's no upload button ...

A: Either connect your account to your Facebook account on your settings page or head over to and add a pic there. Just be sure that the email addresses match.


Q: Some users have badges next to their names. Why?

A: Users with badges next to their names have special powers, currently there are three different types of badges:

  • Red badge: Admins – They know what's under the hood. Responsible for bugs, errors but also for new features.
  • Blue badge: Moderators – Experts. They know everything about, so their decisions are not made at random but are based on knowledge and experience. Furthermore, they have special powers for setlists, songs and artists.
  • Purple badge: Roadies – Experts in their niche. They're mostly taking care of their favourite artists and venues, but also possess special rights for advanced features.


Q: Some users have friends on their user profile, how can I "friend" someone?

A: The list of friends are the users' Facebook friends. Just connect your account with your facebook account and all of your friends who did the same will appear on your userpage. If no friends appear, be sure to tell them about and to connect their accounts ;-).

Importing attended concerts from other sites

Q: I remember could be used to import events from, what happened to this feature?

A: Unfortunately this feature is no longer available as removed this feature from their public API. Sorry.

Connecting with other services

Q: What's the benefit of connecting one of my other accounts (Twitter, Facebook, Google and the likes) with my account?

A: The main benefit is that you don't need to worry about usernames and passwords anymore. Once connected, you will be able to sign into your account with the credentials of your Facebook, Twitter etc. account. Connecting will also make it easier for you to share things. 'Is it secure?' you might ask? See the next question.

Q: Is there a security risk when connecting my accounts with Like giving you my precious passwords?

A: No need to worry, will never see any of your passwords from the connected websites. It'll never even come near to our servers.

Q: I hit the facebook connect button a while ago, now it seems like I'm stuck with a strange username like fb:1234567890. How can I change it?

A: Go to your settings page and change it there.

Cancel/delete my account

Q: I think I don't need my account anymore, how can I delete it?

A: Although the team generally considers this a bad decision, there's a section on your settings page where you can do your dirty deed. No seriously, before you cancel your account, you can always tell us what's wrong and we'll try to sort it out without having to cancel your account.


Q: I submitted a new topic/entry to the forum and it never appears in the list. I'm sure that there's no error message and everything seems fine. Are you putting me on or what?

A: Sorry for that, please contact us immediately.

More questions?

Q: I have a question I couldn't find on this page, bad luck or what?

A: Nope, first check out the forum, then have a look at the guidelines ... or as a last resort contact us.